Built for IT Operations
Stop solving the same tickets over and over.
Make your L1 team as effective as your L3 experts.
The IT Operations Knowledge Problem
Repeat Tickets
40% of tickets are issues you've solved before. But nobody remembers, and search doesn't help.
Bee recognizes patterns instantly.
Escalation Bottlenecks
Senior engineers spend half their time on tickets L1 could handle if they just knew where to look.
Bee deflects 50%+ of escalations.
Knowledge Base No One Uses
You have a knowledge base. Nobody searches it because it's always outdated or missing the real solutions.
Bee learns from actual resolutions.
How IT Teams Use Brownian
Reduce Mean Time to Resolution (MTTR)
The Problem: Ticket comes in: "VPN won't connect." L1 tries standard troubleshooting. Nothing works. Escalates to L2. They spend 20 minutes before finding it's a known issue with the latest Windows update.
With Bee: Ticket arrives. Bee recognizes the symptoms and immediately suggests: "This is the Windows KB5012345 conflict. Solution documented in Ticket #8472. Workaround takes 2 minutes."
Impact:
- Resolution time: 45 min → 5 min (89% reduction)
- No escalation needed
- User satisfied, L2 time freed up
Capture Senior Engineer Knowledge
The Problem: Your senior network engineer can solve complex issues in minutes. Everyone else takes hours and usually has to escalate to them anyway.
With Bee: Bee observes how your senior engineer approaches problems - what they check first, what symptoms indicate what root causes, what the quick fixes are versus the deep fixes.
Impact:
- Junior engineers learn expert troubleshooting patterns
- Senior engineer freed up for strategic work
- Knowledge preserved even if they leave
Improve First Contact Resolution (FCR)
The Problem: L1 support can only resolve about 30% of tickets on first contact. Everything else gets escalated, even issues that have been solved dozens of times.
With Bee: As L1 reads the ticket description, Bee provides real-time suggestions: "Similar tickets solved by: [solution 1] - 12 times, [solution 2] - 8 times. Here's what worked."
Impact:
- FCR rate: 30% → 60%+ (doubling resolution power)
- Reduce escalation queue by 50%
- Faster user satisfaction, lower support costs
Integrates with Your IT Stack
Bee works alongside your existing tools. No workflow changes required.
ITSM
ServiceNow, Jira Service Management, Zendesk
Collaboration
Slack, Microsoft Teams, Discord
Monitoring
PagerDuty, Datadog, Splunk, New Relic
Documentation
Confluence, Notion, GitHub Wiki
Typical Results in First 90 Days
Reduction in escalations
Faster resolution time
First contact resolution rate
Why IT Operations Teams Choose Brownian
Works Day One
Bee starts learning immediately from your existing tickets and conversations. No setup period, no training data required.
Context-Aware
Bee understands your environment, your systems, your terminology. Not generic knowledge base articles.
Gets Smarter
Every resolution makes Bee better. It learns what works in YOUR environment, not someone else's.
Augments Your Team
Bee doesn't replace people - it makes everyone more effective. Your experts stay experts, but now everyone benefits.
Enterprise Security
Enterprise-grade security, respects your existing permissions, your data never leaves your control.
Real-Time Suggestions
Bee works where your team works - Slack, Teams, ServiceNow. Suggestions appear when they're needed.
Ready to Multiply Your IT Team's Effectiveness?
Join our beta program. See how Bee can help your team resolve more, escalate less, and share knowledge automatically.